How much does shipping cost?
Shipping costs can vary globally, and we ship from the warehouse closest to you. Our team of shade experts and sales consultants can provide you with an estimated shipping cost for your umbrella. We have warehouses in Houston (USA), Melbourne (Australia), and Whangarei (New Zealand), all of which stock our umbrellas. Your umbrella will be shipped from the nearest warehouse.
Where do you deliver?
We can ship and deliver umbrellas worldwide. Our distribution warehouses are located in the United States, Australia, and New Zealand, and we also have stockists and dealers in various regions across these countries, as well as in key hubs like the UAE. We are committed to getting your product to you as quickly as possible.
When will my order be shipped?
We understand you're excited about your new purchase! For standard in-stock orders, we aim to dispatch them within 48 hours of your order being placed and paid for. While you wait, we'll provide information on how to prepare for your new umbrella. Once a tracking number is assigned, we'll send you the shipping details and let you know which items have been shipped. For custom-made or out-of-stock products, your consultant will provide an estimated lead time. If you haven't received this information, please don't hesitate to contact us.
Can I change my delivery address?
If you need to have your umbrellas delivered to a different address, you can change the delivery address, provided your order hasn't already been delivered. We recommend contacting us as soon as you realize there may be an issue with the address. If your order is already in transit, additional freight charges may apply. Please reach out to your shade specialist directly for assistance.
When will my order be shipped?
We understand you're eager to receive your new purchase! For standard in-stock orders, we aim to dispatch them within 48 hours of payment. While you wait, we'll send you helpful information to prepare for your new umbrella. Once your order has a tracking number, we'll provide shipping details and inform you of any items that have left the factory. For custom-made or out-of-stock products, your consultant will provide an estimated lead time. If you haven't received this information, please contact us for assistance.
What shipping carriers do you use?
We use various freight providers to ensure you receive the best freight service possible. The Freight providers we use in each location will vary so that we can offer the best service possible for your location and depending on how time-sensitive your order is.